资深客户执行 / Senior Account Executive     

客户服务团队目标Client Service Team Purpose
透过有效的问题解决方案及沟通技巧，推进良好客户关系发展
Support client relationship growth through effective problem solving and communication

资深客户执行目标Senior Account Executive Purpose
卓越项目协调及执行
To deliver project coordination & execution excellence

角色Role
对外：通过主动沟通及具创意的问题解决技巧，发展客户关系
Externally: To develop client relationships, through pro-active communication and creative problem solving

对内：跟内部团队紧密合作，集合合适人员组成项目团队，以达到最佳创意效果，并支持客户服务团队有效地管理项目
Internally: Collaborates with internal teams, bringing together the right people to get to the best creative output, while supporting the Client Services team in delivering effective project management

汇报：客户经理
Reports to: Account Manager

责任Responsibilities
Client Relationships 客户关系
• 积极进取，主动回应，不断追求卓越的客户服务水平
Proactive and responsive, constantly striving for excellent client service levels across the business
• 可灵活地适应客户的需求
Flexible and adaptable to client’s needs
• 追踪和报告项目进展情况，并提交完善的会议记录
Tracks and reports project progress including excellent contact reports
• 与品牌经理及其他相关人员建立稳固的关系
Develops strong relationships with Brand Managers and their equivalents
• 了解客户的公司架构
Aware of the client structure

Creativity 创造力
• 充分理解jkr的設計理念，并能恰当地应用相关jkr案例，实践于项目中。
Understands the jkr design philosophy and can bring it to life with relevant jkr case studies
• 根据创意简报，在创意检阅过程中作出客观的反馈意见
Frames objective feedback in creative reviews against the brief
• 充分理解出色创意作品所需的制作時间
Demonstrates an understanding of the time it takes to get to great creative work

Creative Delivery 创造交付
• 对jkr及客户的设计流程，需具清晰及充分的了解
Displays a clear understanding of jkr’s design process and the clients design process

Commercial Acumen 商业敏锐度
• 对设计工作所需的费用具良好的理解
Demonstrates a good understanding of the agency fees required to deliver great work
• 具基本财务管理能力
Demonstrates basic financial administration
• 理解设计公司的盈利模式
Displays an understanding of how an agency makes money

Brand Centricity以品牌为中心
• 对市场营销具全面了解
Understands what Marketing is all about
• 理解品牌在客户整体业务或产品架构的角色
Understands the role of the brand in the clients’ total business or portfolio
• 充分展示对品牌和设计的热爱
Demonstrates a passion for Brands and Design

Communication 沟通
• 以积极及开明的态度聆听团队和同伴的想法
Listens actively and openly to the team and peer group
• 在内部各级各部门间自信有效地传递及交流信息
Communicates at all levels and departments internally with confidence and clarity
• 了解jkr和客户团队之间的沟通渠道
Understands the communication channels between jkr teams and client teams