职位诱惑：“奢侈品 时尚 美妆 KOL”
职位描述
• Daily client communication and coordination. Including training and client support in education of our technology.
• Time and project management of client requests triaging to appropriate support teams and coordinating workflow to ensure deadlines are met.
• Support sales marketing and accounts in cross and upsell services and product where opportunity arises, providing meeting, pitch and presentation support where needed.
• Manage communication and communication touchpoints for KOLs and Clients.
• Gather, collate and analyse customer and KOL feedback to pass to operations and tech
• Develop onboarding processes, checklists and procedures
• Develop FAQ archives and onboarding training documentation
• Conduct research to identify potential upsell and cross sell clients; to determine customer churn; KOL and Client issues and pain points.
• Time and project management of client requests triaging to appropriate support teams and coordinating workflow to ensure deadlines are met.
• Support sales marketing and accounts in cross and upsell services and product where opportunity arises, providing meeting, pitch and presentation support where needed.
• Manage communication and communication touchpoints for KOLs and Clients.
• Gather, collate and analyse customer and KOL feedback to pass to operations and tech
• Develop onboarding processes, checklists and procedures
• Develop FAQ archives and onboarding training documentation
• Conduct research to identify potential upsell and cross sell clients; to determine customer churn; KOL and Client issues and pain points.
任职要求
• Bachelor degree or above in relevant field of learning.
• At least 2 years of professional work experience, preferably in related industries.
• English spoken, reading and written fluency; Chinese spoken, reading and written fluency preferred.
• Demonstrable interest and active presence on various social media platforms.
• Demonstrable passion for Fashion, ecommerce, social media and digital and technology.
• Proficiency in MS office suite.
• Demonstrable presence and client-facing polish, excellent communication, presentation and coordination skills.
• A proactive, honest, entrepreneurial sprit.
• At least 2 years of professional work experience, preferably in related industries.
• English spoken, reading and written fluency; Chinese spoken, reading and written fluency preferred.
• Demonstrable interest and active presence on various social media platforms.
• Demonstrable passion for Fashion, ecommerce, social media and digital and technology.
• Proficiency in MS office suite.
• Demonstrable presence and client-facing polish, excellent communication, presentation and coordination skills.
• A proactive, honest, entrepreneurial sprit.
