CRM Manager 客户关系经理     

30K-50K/月      上海  |  3-5年  |  2018-08-10 11:32
职位诱惑:“4A广告公司”
职位描述
Roles and Responsibilities:
­ Lead and formulate CRM/ECRM strategies and data solutions based on client needs
­ Develop CRM programs to build customer loyalty and retention, as well as stable growth of customer values.
­ Focus on customer analytics and draw insights to drive customer centric growth strategies and actions.
­ Provide actionable analysis/reports based on client needs.
­ Set up CRM framework according to client needs based on integrated multiple data source.
­ Monitor project process and ensure delivery quality.
­ Implement and monitor client process, support relevant departments in developing and implement improvement plan to enhance client satisfaction.
­ Lead CRM team to fulfill various projects.
­ Develop and standardize KPI's to monitor the performance of CRM activities and profitability.
任职要求

Requirements:
­ At least 3 years working experience in CRM related industry, CRM agency preferred.
­ At least 1-year people management experience.
­ Strong data analysis skills, project management, and time management skills, and the ability to translate data into actionable consumer insights.
­ Creative, independent with a passion for success, visionary and confident.
­ Strong understanding of CRM database design and application.
­ Knowledge of Information Technology practices.
­ Proven skills in strategic CRM consulting and long-term innovative solutions.
­ Excellent communication skills and problem solving skills.
­ Persuasion and negotiation skills.
­ Self-learner and self-motivator.

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上海游龙商务咨询有限公司

上海 |  100-500人

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职位地址
上海市静安区